In Episode 79 of Home Health 360, presented by AlayaCare, Erin Vallier, Director of Sales, sits down with Jennifer Maxwell, CEO & Co-founder of Maxwell TEC, for an inspiring conversation on how technology is redefining what it means to deliver patient-centered care.
Jennifer shares how today’s best-in-class solutions don’t just track clinical metrics—they capture how patients feel, and what they need to stay supported at home. From real-time feedback to post-discharge touchpoints, this episode explores how tech-enabled care is helping agencies build trust, improve outcomes, and enhance the caregiving experience for patients, families, and staff.
Key Takeaways from the Episode:
Care that feels personal: Clinical results matter—but so do patient emotions, dignity, and comfort.
Simple, powerful communication: Text-based feedback loops improve connection and response time.
No fancy tools required: You don’t need high-tech gadgets to monitor patients effectively.
Beyond discharge: Continued connection helps reduce readmissions and build long-term trust.
Engaged teams = better care: Internal check-ins can prevent burnout and improve retention.
Families stay close, even from afar: Real-time text updates ease anxiety for distant caregivers.
Respond faster: Real-time insights allow care teams to address issues as they arise.
People + Process + Technology: That’s the winning formula for delivering tech-enabled care that works.
Jennifer and Erin bring heart, humor, and practical insight to a timely topic on how home health agencies can embrace technology without losing the human touch.
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