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Electronic Medical Record (EMR) implementation can be complicated. Whether you’re switching platforms or starting from scratch, the process has the potential to disrupt clinical workflows, drain internal resources, and leave staff feeling overwhelmed. However, with the right strategy and the right partner to guide you every step of the way, you can turn EMR implementation from a costly burden into a powerful foundation for long-term success.
Maxwell TEC helps agencies navigate every phase of the EMR implementation journey with confidence. In this blog, we break down practical strategies for achieving a smooth EMR rollout, from vendor selection to post-launch optimization.
The decision to implement a new EMR usually stems from unmet needs, outdated interfaces, inefficient workflows, or poor data visibility. But not all platforms solve these problems equally.
According to a Stanford Medicine survey, 59% of physicians said their current EMR needs a complete overhaul. Much of that dissatisfaction stems from EMRs that don’t fit the unique demands of care at home or were chosen without a complete understanding of their limitations1.
We guide agencies through an honest, strategic assessment of all their options. Our experts give your team a thorough breakdown of your available options to identify the best fitting EMR to help streamline your operations. We know you’re not just buying a product—you’re choosing a path forward.
Technology is only as effective as the people using it. Without proper training, engagement, and confidence, even the best systems will face adoption challenges. EMR implementation success depends on comprehensive training that equips every team member—from back-office staff to front-line clinicians—with the skills and confidence needed to fully embrace the new technology.
A study published in Applied Clinical Informatics identified training quality and user support as two of the biggest predictors of successful EMR implementation2. However, staff training is often rushed or inconsistent. As agencies are looking to adopt their new systems timely and promptly, the entirety of the training process can become overlooked—causing confusion in frontline staff on how to use the new EMR. The biggest challenge is ensuring all staff are knowledgeable about the new system.
Our team at Maxwell TEC integrates seamlessly into your organization, helping frontline staff gain confidence and leadership teams drive buy-in across departments. We know that your EMR implementation will only be as successful as you prepare your people for it. That’s why we’re there to help at each step in the process.
It can be tempting to delay home health and hospice EMR implementation until things “settle down.” But within care at home, things rarely do.
Prolonged EMR transitions can increase costs, create duplicative work, and frustrate staff. Worse, straddling two systems often leads to errors, compliance issues, and operational inefficiencies.
We know there’s no such thing as the “perfect time” to implement new technology—so we help agencies take action with structure, clarity, and confidence. Our experts work with your leadership to establish realistic timelines, set measurable milestones, and define clear roles so the project doesn’t stall before it starts. We embed ourselves alongside your team to form a core implementation unit—one that bridges clinical, operational, and technical priorities to keep the transition moving smoothly and strategically.
Your internal team may have implemented EMRs before, but chances are they don’t do it every day. Bringing in trusted experts ensures you’re following best practices, avoiding known pitfalls, and getting the most out of your investment.
Our team of consultants bring a 360-degree view of tech-enabled care. We’ve helped hundreds of agencies implement EMRs that don’t just meet requirements—they unlock real operational value.
Partnering with the MTEC team means you’ll gain strategic guidance through all facets of EMR implementation—ensuring your agency adopts the new tech and excels using it.
After implementing, going live with your new EMR is just the beginning. Over time, users change, software updates roll out, and your agency evolves. Without consistent optimization, EMRs can become clunky and underutilized. In fact, a Health Affairs study found that many providers underuse key EMR functionalities simply because they weren’t trained or the workflows weren’t refreshed3.
Our team is here to ensure your EMR successfully grows with you—not against you. We offer post-launch optimization services, system audits, and retraining to keep your EMR efforts on track and strengthen your team’s confidence.
When done right, EMR implementation is more than a tech upgrade—it’s a catalyst for smarter care, stronger teams, and better patient outcomes. Maxwell TEC combines technology with a strategy to help care-at-home providers implement with confidence and scale with purpose. Let’s make your next EMR implementation the start of something better.
This blog was originally published as "The 5 Things You Need to Know to Successfully Implement Your Home Health or Hospice EMR" by Tom Maxwell on July 28, 2019, for Maxwell Healthcare Associates. The Maxwell TEC editorial team has since updated this article to ensure accuracy and relevance.