Explore the Tech-Enabled Care Journey for Patients and Families
With the growth of the aging population, the demand for high-quality care-at-home services has expanded. Countless agencies are battling limited resources, scrutiny, and operational responsibilities as they strive to provide quality care to all patients in need.
Agency success and overall volume are often determined by referral rates. With more patients exploring care-at-home options, positive referral ratings and relationships with hospital systems remain pivotal to acquiring new patients and successful care administration.
As scrutiny continues and agencies work to grow patient referrals and satisfaction, they need tools to improve accuracy and communication while compiling data to boost referral frequency.
nanaCONNECT - NOTIFY provides a tech-enabled approach to streamlined care coordination, reducing missed visits, and improving patient satisfaction—all while collecting patient survey data to make feedback-driven decisions and increase the overall volume of referrals.
Referral decisions are shaped by a few key factors. The seamless integration of the care continuum and effective care coordination are essential considerations for healthcare providers.
NOTIFY, through its survey text system, contributes to this by providing real-time data on patient experiences after visits. This data not only aids in enhancing care coordination but also assists in ensuring a smooth transition for patients across the continuum.
When identifying the next location in the care cycle, the patient's voice takes center stage in the referral decision-making process. NOTIFY facilitates the inclusion of patient and family preferences through its surveys, ensuring that the care provided aligns with the unique needs and values of everyone.
NOTIFY systematically collects feedback to help establish and maintain high-quality standards, ultimately strengthening the reputation of facilities with this data. Essentially, referral rates are decided by care quality, patient and family opinion, and overall ease of care continuum. With open communication and clear data collection, NOTIFY optimizes these facets of care, improving satisfaction and streamlining referrals.
NOTIFY streamlines patient coordination and visit scheduling to remove common operational errors in the post-acute space. However, many times once errors have been removed, agencies must go a step further to increase referral rates and overall patient satisfaction. NOTIFY enables patient feedback through an instant survey text to improve the care experience and ultimately increase positive referrals.
The survey feature empowers agencies to gather valuable feedback by having patients rate their visits on a scale of 1 to 10. This simple yet impactful survey tool enables agencies to gauge patient satisfaction and gain insights for improvement.
NOTIFY efficiently compiles data, facilitating near-instant generation of key metrics such as positive feedback or the overall Patient Engagement Score (PES). The PES serves as a metric for patient loyalty and satisfaction, valuable for referral sources and in-depth operational analysis.
Through NOTIFY, the PES provides a smooth pathway towards enhancing patient satisfaction, HHCAHPS scores, and the overall agency rating. Application data is easily shareable with payors and other crucial entities, ensuring seamless communication across all operational aspects.
Agencies with survey data from NOTIFY are empowered to clearly illustrate positive scores and overall feedback when approaching opportunities for new referrals.
Within care at home, agencies must find efficient ways to provide high-quality care with limited resources available. While providing patients with this essential care, agencies need tools that improve quality, increase referrals, and streamline success with each patient and their families.
NOTIFY provides a simple, tech-enabled solution to optimize scheduling and visit satisfaction during the appointment—collecting valuable survey data that improves operations and increases positive referral generation.
This blog was originally published as "Beyond Alerts: NOTIFYnana’s Impact on Referrals" by Harper Dion on March 26, 2024, for Maxwell Healthcare Associates. The Maxwell TEC editorial team has since updated this article to ensure accuracy and relevance.