Solving What Matters Now: Post-Acute Technology for Interoperability & More

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Care-at-home providers are no longer asking what's next—they're focused on what needs solving now.  Faced with mounting complexity and pressure to do more with less, agencies are increasingly turning to smarter, people-first technology to close care gaps, reduce risk, and streamline operations in real time.  

At Maxwell TEC, we’re seeing five key tech priorities emerge from the field: interoperability, clinical documentation, hospice eligibility, AI-assisted care planning, and risk management. Here’s a closer look at what’s top of mind in post-acute care—and how tech-forward solutions are helping agencies respond with confidence.  

Interoperability: One Patient, One Record 

Despite the buzz, interoperability still hasn’t delivered its full promise for home-based care. Fragmented platforms, manual workarounds, and siloed data continue to create blind spots for agencies—impacting everything from scheduling to patient outcomes.  

Agencies need real-time, end-to-end integrations across EMRs, RPM platforms, and scheduling tools to build a single source of truth. The goal? Empower clinicians with relevant, up-to-date insights they can actually utilize, without toggling between numerous systems.  

Maxwell TEC’s implementation and optimization services ensure data flows where and when it should, connecting platforms into a seamless, secure ecosystem. Whether through tech integration or analytical expertise, we pinpoint areas to align and streamline your agency’s workflows and operational efficiency. When your team can access the right information at the right time, care becomes faster, safer, and more connected.

Clinical Documentation: Less Time Charting, More Time Caring 

Patient documentation remains one of the biggest administrative burdens in care at home—especially for hospice teams. Compliance, audits, and care planning all rely on accurate, consistent clinical notes. But manual workflows slow the process down and increase the risk of error.  

That’s where AI-powered documentation solutions come in. With tools like nVoq’s speech-to-text software, clinicians can document notes directly into their EMR, reducing the time spent charting. Combined with Element5’s intelligent automation platform, repetitive back-end tasks such as manual audits, or admissions and intake processing can become streamlined, helping agencies maintain compliance while shielding staff from burnout.  

Maxwell TEC helps agencies implement documentation tools that work—reducing friction, improving accuracy, and giving clinicians more time to focus on what they do best: caring for patients. Through our services and deployment of our partners’ solutions, Maxwell TEC provides the tech-enabled tools necessary to optimize your agency’s clinical and back-end workflows.

Hospice Eligibility: Proactive, Not Reactive 

Hospice eligibility continues to be one of the most scrutinized and complex areas in post-acute care. Without the right tools and training, providers risk missing out on appropriate hospice candidates—or worse, misclassifying them, which can lead to audit exposure. 

Maxwell TEC supports providers by implementing tech-enabled workflows and documentation strategies that help clarify hospice eligibility criteria and ensure consistent application across teams. Our analytics services leverage real-time data insights to help identify patients who may meet eligibility criteria sooner, allowing teams to take proactive steps with greater confidence.   

We also offer clinician training, consulting, and EMR optimization that improves the accuracy and completeness of hospice eligibility assessments. With the right structure in place, agencies can respond to eligibility challenges confidently and proactively leading to earlier identification, stronger compliance, and better support for patients and families throughout their care journey.  

AI & Risk Scoring: Smarter Planning for Every Visit 

AI and machine learning have become critical tools for optimizing care delivery and resource use. From determining visit frequency to guiding discharge plans, AI helps agencies personalize care at scale. 

Tech-enabled solutions, such as nanaCONNECT’s ENGAGE platform, now allow teams to score patient acuity, track symptom changes, and align services to payment structures. These insights help reduce unnecessary visits, improve outcomes, and maximize reimbursement. nanaCONNECT’S BEREAVE platform also leverages AI risk scoring to help tailor meaningful outreach to each family’s unique needs—allowing hospice providers to offer more proactive, personalized support.  

Our suite of tech-enabled tools and consulting services allow for smarter planning through modern, efficient technology. Whether it’s AI-backed risk scoring tools or analytics dashboards that track clinical flags in real time, Maxwell TEC ensures your team has the tech foundation to make data-driven decisions that matter.  

Risk Management: From Data Chaos to Confident Action 

Operational inefficiencies, compliance gaps, and delayed interventions are often the result of unclear metrics and disconnected tools. But even with access to data, many agencies struggle to translate it into meaningful action. 

Maxwell TEC combats these issues with comprehensive analytics services such as our Monthly Custom Business Insights. Our expert data analysts can help highlight individual agency trends, benchmarks, and outliers through turnkey dashboards that enable you to act fast on your analytical insights.

We also collaborate with industry-leading partners like HealthRev Partners—bringing specialized, data-backed revenue cycle support to help providers reduce denials, speed up reimbursements, and strengthen their bottom line. Our partner’s tech-driven revenue cycle management solutions help agencies navigate financial risk with greater accuracy. Maxwell TEC ensures these solutions are integrated seamlessly into your agency’s broader strategy to optimize your operational success. 

The Future Isn’t Coming—It’s Already Here 

Interoperability, AI, eligibility, clinical documentation, risk management—these aren’t just industry buzzwords. They’re the foundation of better care at home. And today, they’re no longer optional. To keep pace with shifting regulations, changing payment models, and rising patient expectations, providers need technology that is not only smart—but strategic. 

We at Maxwell TEC believe the future of care at home is defined by agility, integration, and empowerment. That means equipping your teams with tools that eliminate guesswork, reduce manual burdens, and help everyone—from clinicians to back-office staff—move in sync. 

Whether you're looking to reduce audit risk, streamline visit planning, or unify patient data, the right tech stack turns challenges into clarity. With Maxwell TEC as your partner, you're not just adopting tools—you're implementing solutions built to adapt and scale with you. 

Because when your technology works with your teams, you’re free to focus on what matters most: delivering exceptional care. 

This blog was originally published as "Industry Conditions and the Future of Post-Acute Technology" by Harper Dion on April 4, 2023. for Maxwell Healthcare Associates. The Maxwell TEC editorial team has since updated this article to ensure accuracy and relevance.