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In home health and hospice, a missed visit can create a gap in care and trust. Patients wait, unsure if anyone is coming. Families don't find out until after the fact. Coordinators spend time on reactive calls that could have been avoided with earlier communication.
nanaCONNECT - NOTIFY addresses the issue of missed and unprepared visits with automated text alerts built specifically for care at home. No app required, no complex setup—just timely, reliable messaging that keeps patients informed, caregivers connected, and agencies running more smoothly.
NOTIFY integrates with your EMR to send automated caregiver arrival alerts before each scheduled visit. When a caregiver is on the way, the patient gets a text. When a schedule changes, the right people are notified automatically.
Patients can also authorize notifications to family members, so loved ones can stay in the loop about upcoming visits. For families managing care between other responsibilities or from a distance, that visibility matters.
The result is fewer missed visits, less patient anxiety around arrival times, and a more consistent care experience across your entire census.
Home health visit notifications aren't just about pushing information out; they open a channel for patients to respond. NOTIFY supports two-way messaging, which means patients can confirm or decline visits directly via text. It can additionally deliver a reschedule notification when a staff member reschedules the appointment time.
That simple capability has a real effect on no-show rates. When patients have a low-friction way to communicate, more of them do so. Coordinators spend less time chasing confirmations, and caregivers arrive to visits when patients expect them to.
Because NOTIFY connects to your existing EMR, it draws on real-time scheduling data to automatically trigger alerts. Message templates are customizable, so agencies can maintain their brand voice while still automating outreach at scale.
Once message templates are set, there's no manual input required to kick off the communication—the system handles it as part of the workflow agencies already have.
After each visit, patients receive a brief text survey to share feedback on their experience. That immediate input keeps agencies connected to their patients' satisfaction in real time, enabling quicker enhancements and interventions while boosting overall care outcomes.
As agencies grow, manual coordination becomes harder to sustain. More patients and caregivers mean more scheduling complexity—and the communication burden scales with it. NOTIFY is designed to absorb that volume without requiring more for your staff to manage.
nanaCONNECT – NOTIFY is also CHAP Verified, reflecting an independent review against rigorous care quality benchmarks. Compliance and quality standards are a priority for care-at-home agencies, and NOTIFY's CHAP verification reinforces our commitment to compliant, high-quality, tech-enabled patient support tools.
NOTIFY is one of four modules within nanaCONNECT, developed in direct response to the patient communication challenges home health and hospice agencies face each day. It works alongside ENGAGE, REACH, and BEREAVE to support patient connection and engagement across the care continuum:
On its own, NOTIFY keeps patients informed and confident with real-time caregiver arrival alerts and appointment confirmations. At scale, that consistency closes communication gaps while shaping how patients and families experience care—and their overall satisfaction with your agency.