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Maxwell TEC (MTEC) has long been a trusted partner for home health and hospice agencies, offering innovative tech-enabled solutions that streamline operations and improve patient care. At the heart of Maxwell TEC’s approach is a commitment to enhancing patient-provider communication—an essential component for delivering quality, coordinated care.
For home health and hospice agencies, effective communication between patients and providers means more accurate, personalized care, increased patient satisfaction, and improved health outcomes. By integrating Maxwell TEC's suite of tools, agencies can achieve seamless, effective communication that enhances the care experience for both patients and providers. Dive in as we share how Maxwell TEC’s tech-enabled products bridge the gap of patient-provider communication in this blog.
Post-acute care agencies face significant challenges in establishing and maintaining consistent communication with patients. Fragmented workflows, scheduling inefficiencies, and intake delays can hinder the flow of information, resulting in gaps in communication and delayed or missed care—all of which can have profound consequences for hospice and home health agencies’ ratings and referrals.
Without streamlined channels for updates and follow-ups, providers may miss key details about a patient’s status, leaving them in the dark about their plan of care. These issues affect not only patient satisfaction but also the quality and timeliness of care, creating risks for both the patient and the agency.
Maxwell TEC offers a range of tech-enabled solutions that directly address these communication challenges, enabling agencies to keep patients informed, engaged, and supported at every step of their care journey.
Effective scheduling and clinician productivity are crucial for keeping patients at the forefront of care and minimizing missed appointments. Maxwell TEC’s Caregiver Accelerator streamlines clinician scheduling and productivity, reducing gaps and preventing missed visits. Caregiver Accelerator provides comprehensive updates identifying over- and under-productive caregivers, allowing agency managers to make instant, data-driven decisions. With real-time data, intuitive interface, and customizable dashboards, agencies can effectively monitor productivity and identify areas where additional support or training may be needed to reach productivity goals.
NOTIFYnana is a powerful tool for enhancing patient-provider communication, designed to keep patients well-informed about the arrivals of their clinicians. Through text-based updates to patients, NOTIFYnana effectively minimizes missed visits and enhances the continuity of care. By keeping patients informed of upcoming visits and collecting care feedback, ,NOTIFYnana strengthens the provider-patient relationship, reduces no-show rates, and enables agencies to continuously improve the patient experience.
nanaCONNECT provides daily check-ins and remote monitoring to enhance patient-provider communication between visits. Patients can communicate their health status or any concerns to their care team, while providers can monitor patient progress and intervene if necessary. Through daily, tailored text messages to suit patients’ schedules, nanaCONNECT ensures patients receive timely check-ins. Patients can seamlessly express how they are feeling from a scale of 1 – 5 and provide care teams with real-time insights with a simple text reply. This daily touchpoint helps patients feel supported and allows providers to proactively monitor and respond to potential issues.
On the hospice side of post-acute care, nanaBEREAVEMENT serves as a more efficient and customizable approach to bereavement support by replacing traditional paper letters or post cards with text messages. The tool uses a risk assessment score for each bereavement contact to tailor the content of the text messages, providing a supportive, personalized approach to each individual. nanaBEREAVEMENT is designed to streamline the bereavement patient-provider communication process, as well as effectively eliminate the costs of traditional paper mailings.
The true power of Maxwell TEC’s solutions comes from their integration, providing a comprehensive approach to patient-provider communication. With the integration of Maxwell TEC’s ecosystem of tech-enabled solutions, a seamless flow of information engages patients and keeps them well-informed throughout their care journey:
As Maxwell TEC’s tech-enabled solutions continue to grow, we are proud to announce our latest product stats. As of December 2024:
Maxwell TEC and team are excited to share our latest stats for our communication-enhancing products and are eager to spread the power of our tools and services to agencies in need of enhancing patient-provider communication.
Home health and hospice agencies ready to improve patient-provider communication can easily get started with Maxwell TEC:
This blog was originally published as " Enhancing Patient-Provider Communication in Home Health " by Cole Sorensen on February 4, 2025, for Maxwell Healthcare Associates. The Maxwell TEC editorial team has since updated this article to ensure accuracy and relevance.