Bridging the Gap in Remote Patient Monitoring with nanaCONNECT

Remote patient monitoring (RPM) has become a cornerstone of delivering quality care within the home health and hospice industry. For patients managing chronic illnesses or receiving in-home care, regular monitoring ensures timely intervention, prevents complications, and reduces hospital readmissions. Having a streamlined tech-enabled solution is critical for providing high-quality care. However, maintaining efficiency while providing a personalized continuity of care remains a persistent challenge.   

That’s where Maxwell’s strategic tech-enabled RPM solution, nanaCONNECT, comes in. Designed to streamline remote patient monitoring, nanaCONNECT empowers healthcare providers to stay connected with patients efficiently while enhancing care continuity and preventing hospital readmissions.  Dive in as we discuss how MTEC strategically bridges the gap in RPM and enhances patient outcomes through nanaCONNECT.  

The Importance of Remote Patient Monitoring in Post-Acute Care 

Remote patient monitoring is a critical tool in today’s healthcare environment, especially for post-acute care agencies. It enables providers to track patients’ health between visits, ensuring ongoing care and preventing unnecessary hospitalizations. However, many agencies face challenges in implementing effective RPM strategies, including:   

• Time constraints: Staff are often overwhelmed with administrative tasks and manual check-ins. Manual follow-ups also can consume caregivers’ time. 

• Inconsistent communication: Fragmented or infrequent interactions with patients can lead to both missed health signals or unnecessary visits if patients’ well-being is not communicated effectively. 

• Data silos: Providers struggle to access and act on real-time insights into patients’ well-being without streamlined tools. 

Effective communication is the foundation of successful RPM, yet many agencies lack the tools to maintain consistent, meaningful contact with patients. Fortunately, Maxwell’s nanaCONNECT steps in to bridge this gap.   

How nanaCONNECT Empowers Providers for RPM Efficiency   

Why it matters:   

• Patients can easily communicate their needs, even if they have limited mobility or access to technology. Simple text messages can give care providers valuable insight into a patient’s health status and what they might need. 
  
  
• Providers can quickly identify trends or signs of decline, enabling timely intervention. Having a simple, streamlined tool for this communication is crucial for agencies to provide high-quality care at scale. 
  
  

2. Proactive Patient Monitoring and Support 

By collecting real-time feedback, nanaCONNECT allows healthcare providers to monitor patient responses and prioritize accordingly. This proactive approach prevents minor issues from escalating into emergencies, reducing the likelihood of hospital readmissions.   

 For example, a patient reporting a low health score or concerning symptoms through nanaCONNECT can trigger an alert for the care team, who can then intervene promptly. nanaCONNECT also includes a follow-up notes feature that keeps tabs on all patient interactions, allowing for easy tracking of which patients or concerns have been addressed. 

Key benefits:  

• Reduces reactive care by focusing on prevention: Providers gain key insights into patient health statuses daily to make actionable decisions on care plans and prevent future problems.   
• Enables providers to allocate resources more effectively: If patients respond saying their health is good on a certain day, providers can better prioritize other patients who require more care. 
   

3. Enhanced Continuity of Care

With consistent, low-effort touchpoints, nanaCONNECT strengthens the bond between patients and their care teams. Patients feel supported and valued, which enhances their engagement and adherence to care plans.   

Consistent communication also ensures that patients stay informed about their care, improving trust and satisfaction. Having this direct line of communication is key for creating a solid foundation between patients and providers.  

Picture This:   

Imagine a patient recovering after surgery. In the week following their surgery, their bandages are coming off; their medication is running low; and they need some additional help. They receive their daily text message from nanaCONNECT and express that they are in need of assistance. The care team receives the message and immediately addresses the issues, preventing complications and improving the patient’s home recovery experience—all thanks to nanaCONNECT. 

All patient needs are unique, and nanaCONNECT adapts to meet those individual needs. Providers can customize the frequency and content of messages based on the patient’s care plan, preferences, and condition.  

nanaCONNECT's customization features offer patients and providers better flexibility to change their care plans based on the preferences of the patient. 

Immediate Impacts: 

• Patients receive communication tailored to their specific health needs. 

• Patients feel in control of their care. 

• Agencies deliver personalized care at scale without adding to staff workload.   

The Power of Using nanaCONNECT   

nanaCONNECT’s streamlined approach to remote patient monitoring offers significant advantages for agencies such as:   

• Improved Patient Outcomes: Timely check-ins allow providers to address and track health concerns early, reducing the chance of hospital readmissions.   

• Increased Provider Efficiency: Automated messaging frees up care staff to focus on high-priority tasks and patients who need immediate care.  

• Enhanced Patient Satisfaction: Patients appreciate consistent communication and feel more engaged in their care, creating a foundation of trust between the patient and provider. 

• Data-Driven Decisions: Insights from patient responses enable more effective care planning and interventions. 

Real-World Impact: nanaCONNECT in Action   

The success of nanaCONNECT is reflected in its metrics:   

• Over 24,000 outbound text messages sent, ensuring consistent communication between providers and patients.   

• More than 7,600 inbound responses from patients, providing valuable real-time feedback to care teams.   

• Tangible reduction in hospital readmissions for agencies using the tool.   

This blog was originally published as "Bridging the Gap in Remote Patient Monitoring with nanaCONNECT: How MHA Enhances RPM and Patient Care" by Cole Sorensen on January 21, 2025, for Maxwell Healthcare Associates. The Maxwell TEC editorial team has since updated this article to ensure accuracy and relevance.